Frequent Ask Questions

How long does it take for me to receive my order?

Production lead time is approximately 10 business days.
How do I change my shipping address?

As long as the order is still in production and has not shipped, please contact: support@borderlineunique.com or call 419-404-9005
How do I track the status of my order?

Log into "My Account" or email support@borderlineunique.com
Will you keep my credit card information on file?

No credit card information is kept on file without your consent.
Do you charge sales tax?

Yes, if your state requires us to charge sales tax. Please contact us if you have a tax exempt status
Do you ship to my country?

We offer international shipping through USPS.
Will my items come in one package?

We try to ship everything in one package but sometimes the sizes are awkward or it is too heavy requiring multiple boxes.
Can I change or cancel an order after I've submitted it?

Once an order has been finalized through the checkout process, the products themselves cannot be modified. However, you're free to cancel your current order to make make modifications and resubmit your order as long as the order as not entered production.
Can I add products to an open order?

One an order has been finalized through the checkout process, the amount of products in an order cannot be modified. Placing a new order for a product that was previously ordered would be the best method.
What is your return policy for custom orders?

Custom orders do not qualify for returns. However if there's an issue with your product, we will do our best to resolve the issue.
I received the wrong item

Please email us to resolve the issue. We will send you the corrected item as soon as possible. You can send your email to: support@borderlineunique.com
My order arrived damaged

Please email us photos of the damaged and appearance of the packaging. We will work diligently to resolve the issue and send you a replacement item as soon as possible. You can send your email to: support@borderlineunique.com
What is your exchange policy?

At AEC Shop, we want you to be completely satisfied with your purchases. If you receive a garment that does not fit you properly, we offer a hassle-free exchange policy. Here are some things to keep in mind: Garments must be returned within 14 days of the delivery date. All tags must be attached, and the item must be in its original condition and not laundered. We do not offer refunds for garments that do not fit. Instead, we will exchange the item for a different size or style of equal or lesser value. Shipping costs for exchanges will be the responsibility of the customer. To initiate an exchange, please contact our customer service team at support@borderlineunique.com We will provide you with further instructions on how to return your item and process your exchange.